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FAQs

  1. Orders

1.1 When will I receive my order?

1.3 Who needs to sign for my order?

1.4 What am I responsible for upon order?

1.5 What additional fees may apply?

1.8 Can I make changes to the delivery address after I place my order?

  1. Order Deliveries

2.1 When will I receive my order?

2.2 How many attempts will be made?

2.3 What am I responsible for upon order?

  1. Returns & Cancellations

3.1 Returns Policy

3.2 Change & Cancellation Policy

  1. Orders

A courier company has been contracted to perform our delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Seroclinix orders:

1.1 When will I receive my order?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code or postal code. Our system calculates this estimated date considering the total amount of time to process your order including: manufacturing time, packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 5 – 7 business days unless otherwise

1.3 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the shipment, a re-delivery fee may be applied to your order.

1.4 What am I responsible for upon delivery?

Please be sure to provide your signature to the courier company to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s) and contact us within 24-72 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

1.5 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]

1.8 Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience. For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.

  1. Order Deliveries

2.1 When will I receive my order?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code or postal code. Our system calculates this estimated date considering the total amount of time to process your order including: manufacturing, packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

Orders are processed and shipped Tuesday – Friday. Saturday delivery is available at an additional costs.  These orders must be called into the our office.

2.2 How many attempts will be made?

The courier will make 2 delivery attempts for Parcel orders. After the 2nd failed attempt at delivery, the package(s) will be left at the address provided with the online order.

2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. Place items that require refrigeration into a refrigerator immediately.  In the event that there are missing, damaged or incorrect packages, please contact us within 24-72 hours of your delivery. For any other problem with your order, please refer to our return policy.

  1. Returns & Cancellations

3.1 Return Policy

To see the complete Return Policy, click here.

3.2 Change & Cancellation Policy

To see the complete Change & Cancellation Policy, click here.